These Terms of Service (“Terms”) govern access to and use of the QAPI Pro® public website and, where applicable, the QAPI Pro web-based Quality Management System and related services provided by QAPI Pro, LLC (“QAPI Pro,” “we,” or “us”).

By accessing or using the website or services, you agree to these Terms. If you use QAPI Pro on behalf of an organization, you represent that you are authorized to do so.

Certain services may also be subject to separate Subscription Agreements, Order Forms, Enterprise Agreements, Business Associate Agreements, data-processing terms, or other customer agreements. If a separate agreement conflicts with these Terms, the applicable separate agreement controls for the services it covers.

You may not use the QAPI Pro website, application, or services in any unlawful, fraudulent, abusive, malicious, or unauthorized manner.

You may not attempt to gain unauthorized access to systems or accounts, interfere with the operation or security of the services, introduce malicious code, circumvent access controls, or otherwise disrupt QAPI Pro or other users.

You may not copy, reverse engineering, reproduce, or misuse the QAPI Pro application, content, functionality, or proprietary materials except as permitted by law, an applicable agreement, or written authorization from QAPI Pro.

QAPI Pro may offer different subscription plans, service levels, modules, implementation services, and other solutions. Specific features, pricing, payment terms, implementation requirements, and service arrangements are governed by the applicable proposal, Order Form, Subscription Agreement, or other customer agreement.

QAPI Pro may modify, add, or discontinue plans, features, or services when reasonably necessary for business, operational, technical, or regulatory reasons. Material changes affecting an existing customer relationship will be addressed in accordance with the applicable customer agreement.

The QAPI Pro website, application, branding, trademarks, content, designs, functionality, documentation, and related proprietary materials are owned by or licensed to QAPI Pro and are protected by applicable intellectual property laws.

Access to QAPI Pro does not transfer ownership of these materials to users or customers. Content from the QAPI Pro website or application may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes except as permitted by law, an applicable agreement, or written authorization from QAPI Pro.

Customer organizations and users are responsible for the information and materials they submit, enter, upload, configure, or manage through QAPI Pro, including their accuracy and the authority to collect, use, and provide them.

As between QAPI Pro and the customer, the customer retains its rights in its Customer Data. QAPI Pro may host, process, transmit, maintain, and create necessary copies of Customer Data as reasonably required to provide, secure, support, back up, and recover the services, subject to applicable customer agreements and law.

QAPI Pro is designed to support healthcare organizations in the systematic management of Quality, regulatory compliance activities, performance improvement, corrective actions, monitoring, and organizational oversight.

QAPI Pro does not provide legal, regulatory, or clinical advice. Customer organizations remain responsible for determining applicable requirements, implementing appropriate policies and practices, making clinical and operational decisions, and determining how QAPI Pro is used within their organization.

When appropriately implemented and consistently used, QAPI Pro is designed to strengthen an organization’s Quality Management processes and help the organization obtain the full benefit of a structured Quality Management System. The effectiveness of the system depends in part on the accuracy and completeness of information provided by users, appropriate use and configuration of available tools, and timely implementation and follow-up of identified Quality issues and corrective actions. Use of the application does not guarantee any survey, regulatory, accreditation, or compliance outcome, including the absence of deficiencies or citations.

QAPI Pro is designed to minimize unnecessary protected health information (PHI), and its standard Quality Management functions are designed to operate without requiring PHI about patients or residents. Users should avoid entering unnecessary PHI and should follow applicable QAPI Pro data-entry requirements and their organization’s privacy and security requirements.

If QAPI Pro identifies or becomes aware of PHI entered contrary to applicable requirements, QAPI Pro may take reasonable steps to secure or restrict access to the information and coordinate appropriate corrective action with the applicable customer organization. Where QAPI Pro processes PHI on behalf of an organization, such processing will be subject to applicable law, the customer agreement, and a Business Associate Agreement where required.

QAPI Pro may provide links to external websites or resources or may interact with third-party services, technologies, or integrations. Third-party services are governed by their own terms, policies, availability, and practices. References or links to third-party resources do not necessarily constitute endorsement by QAPI Pro.

QAPI Pro may update, modify, suspend, or discontinue features or services when reasonably necessary for maintenance, security, improvement, legal requirements, or business operations. Service availability may also be affected by third-party hosting, infrastructure, internet, telecommunications, customer network connectivity, or other conditions outside QAPI Pro’s reasonable control. While reasonable efforts are made to maintain service availability, uninterrupted or error-free access is not guaranteed unless otherwise provided in an applicable customer agreement.

QAPI Pro is provided as a Quality Management System and related business tool. Except as expressly provided in an applicable customer agreement, QAPI Pro does not warrant uninterrupted availability, error-free operation, or fitness for a particular purpose.

To the maximum extent permitted by law, QAPI Pro will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of, or inability to use, the website, application, or services.

Liability arising from paid QAPI Pro services will be subject to any limitations established in the applicable customer agreement. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

QAPI Pro may restrict or suspend access to the application or services when reasonably necessary to address misuse, unauthorized access, security threats, malicious activity, violations of these Terms, or applicable legal or regulatory requirements. Any restriction, suspension, or termination will be subject to applicable law and governing customer agreements, including applicable requirements concerning access to Customer Data or PHI.

QAPI Pro may update these Terms when reasonably necessary to reflect changes in its services, practices, legal requirements, or business operations. Revised Terms will be posted on the website with an updated effective date. Continued use after the effective date constitutes acceptance of the revised Terms where permitted by law.

These Terms are governed by the laws identified in an applicable customer agreement or, where no such agreement applies, by the laws of the state in which QAPI Pro, LLC maintains its principal place of business, without regard to conflict-of-law principles.

If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect. A failure by QAPI Pro to enforce any provision does not constitute a waiver of that provision or any other right.

Questions regarding these Terms may be submitted through the contact information provided on the QAPI Pro website.